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Who to talk to and when...

At Kingsbury Green we are committed to working in partnership with to you to ensure the very best education for our children. With this in mind, your suggestions, queries and concerns are very important to us and we aim to respond to these effectively and quickly.

Start and End of the Day

The Headteacher and a member of the Leadership Team are in the playground at the start and end of the day. We aim to make ourselves as visible and accessible to parents as possible - no problem is too small or big for us to hear. We prefer to have issues raised to avoid anyone "sitting on" worries or anxieties. Senior staff take in in turns to "lead" each day.

Lines of enquiry must always go

  • 1st Teacher; if no result then...
  • 2nd Phase leader or Assistant Head, then...
  • 3rd Deputy Head
  • 4th Head teacher or Governors

Do not ask to see the Head teacher if you have not first talked with the class teacher or assistant or deputy head . Many parental queries and concerns can be dealt with informally at this time. It is also possible to make appointments with the Head teacher at very short notice according to her availability, through the school office.

Teachers too are always available for a 'quick word' at the start or end of the day. However, if you need to talk with the class teacher in more detail, please make an appointment, as talking at length at the classroom door or in the playground before or after school is difficult for the teacher and the children.

Noticeboards

There are 2 noticeboard for general notices at the top of the pedestrian path and in the KS2 playground.

Learning Consultation Evenings

Please show that you are interested in the school's teaching methods and in your child's progress by attending Learning Consultation Evenings, Curriculum Evenings and Open Days. At the start of a new school year, parents are invited to 'meet the teacher' where each teacher addresses the parents about themselves and the year ahead. You are then invited to meet with your child's teacher one to one later in the Autumn term, at the beginning of the Spring term for a progress report, and finally at the end of the Summer term, when you will receive an end of year written report. You will be given information and advance notice about such events in the weekly newsletter sent out on Thursdays.

But please don't wait if you have any concerns or queries. We are very committed to working in partnership with parents and will always find the time to talk.

Complaints

We hope that you are happy with everything at our school. However, should you have reason to complain, it is important to know how to act. In the first instance complaints should be taken to the class teacher, the Deputy Head or the Headteacher. Most complaints can be solved with the school by talking to members of staff. However, if you are not satisfied with the outcome, you can make a formal complaint to the Governing Body. Full details can be found in our Complaints Policy below, a copy of which is available in the school office.