Who to talk to and when…

At Kingsbury Green we are committed to working in partnership with you to ensure the very best education for our children. With this in mind, your suggestions, queries and concerns are very important to us and we aim to respond to these effectively and quickly.

Start and End of the Day

The Headteacher and/ or a member of the Leadership Team are in the playground at the start and end of the day. We aim to make ourselves as visible and accessible to parents as possible – no problem is too small or big for us to hear. We prefer to have issues raised to avoid anyone “sitting on” worries or anxieties.

Enquiries or concerns must always go:

1st to the Teacher; if no result then…
2nd to the Assistant Heads or Deputy Head. If the issue is not resolved then…
Finally to the Head teacher or Chair of Governors

Teachers are always available for a ‘quick word’ at the start or end of the day. However, if you need to talk with the class teacher about sensitive matters or those in more detail, teachers will suggest making an appointment, as talking at length at the classroom door or in the playground before or after school is difficult for the teacher and the children

School leaders are “on duty” each day to answer immediate concerns or complaints that have not been resolved by teachers, safeguarding, health or safety or if time is pressing.

Do not ask to see the Head teacher if you have not first talked with the class teacher or assistant or deputy head. Many parental queries and concerns can be dealt with informally at this time and by staff who had a more direct understanding of context than the Head teacher.

It is occasionally possible to make appointments with the Head teacher at very short notice according to her availability, through the school office.

Notices, news and communication

There is a noticeboard for general notices at the top of the pedestrian path

ParentMail is the school communication app. We ask that parents download this onto their phones. All news and information about upcoming events, letters and updates are communicated via this app.

The monthly newsletter is communicated via the app also.

Social Media – connect with us

Welcome meetings and Learning Consultation Evenings

Research shows that children are much more successful when parents are actively involved in their child’s school life

This means attending welcome meetings, l Learning Consultation Evenings, Curriculum Evenings and Open Days, assemblies, school visits and supporting daily reading and home learning.

At the start of a new school year, parents are invited to ‘meet the teacher’ where each teacher addresses the parents about themselves and the year ahead.

You are then invited to meet with your child’s teacher one to one later in the Autumn term, at the beginning of the Spring term for a progress report, and finally at the end of the Summer term, when you will receive an end of year written report.


We hope that you are happy with everything at our school. However, should you have reason to complain, it is important to know how to act.

In the first instance complaints should be taken to the class teacher, the Deputy Head or the Headteacher. Most complaints can be solved with the school by talking to members of staff.

However, if you are not satisfied with the outcome, you can make a formal complaint to the Governing Body. Full details can be found in our Complaints Policy below, a copy of which is available in the school office.